Frequently Asked Questions

Think of Vola like a friend who's got your back! We'll advance you up to $500 at no interest. Vola keeps an eye on your bank balance and alerts you before it gets too low so you don't pay overdraft or NSF fees. Vola also breaks down your spending patterns to help you budget your upcoming expenses and find ways to save.

Yes. Vola is transparent, and there are no hidden fees. Vola operates by charging a subscription fee; there are no other charges. If the features offered by Vola are not compatible with your bank or phone, we will refund your subscription fee.

Vola supports over 6,000 banks and credit unions. To get the most out of Vola, you should connect your primary bank account—the one where you receive your primary income and make regular transactions.

Vola processes cash advances the same day if you apply before 12:00 PM EST. If you apply after 12:00 PM EST, your cash advance will be processed and sent to your selected account on the next business day.

Vola is a 0% interest platform for cash advances.

No. Vola does not perform any hard credit checks. To determine eligibility, Vola reviews your bank account activity, including primary income and spending patterns.

To set budgets and alerts: - Connect your bank account in the Vola app - Go to the Bank Analytics section - View your categorized spending - Set budgets for different categories You'll receive alerts when your spending exceeds the budgets you've set.

Vola helps you build credit by: - Helping you stay on top of your loans using CreditMap - Giving you visibility into recurring payments and spending - Allowing you to report your monthly rent payments to the three major credit bureaus These features make credit management easier and support responsible financial habits.

You can cancel your subscription in the Profile section of the Vola app. Please ensure that you do not have any active cash advances at the time of cancellation.

Your monthly subscription fee is charged to your linked bank card. Adding a card ensures uninterrupted access to Vola's features.

Your Vola Score is calculated based on your connected bank account's age, transaction activity, average balance, and income and spending patterns. Your cash advance eligibility depends on this score. To increase your chances of eligibility, we recommend connecting your primary bank account—the one where you receive your primary income and make regular transactions.

You can reach Vola's Customer Care team through the Help & Support section in the app or by contacting us via email at hello@volafinance.com.

Vola offers multiple subscription tiers ranging from $2.99 to $24.99 per month. Your eligible cash advance amount depends on the plan you choose.

The Vola subscription works on a 30-day cycle.

You can earn rewards by inviting friends to Vola: - Earn $5 when your friend signs up with your *eligible referral code - Earn $10 when your friend subscribes to a cash advance tier - Your friend also receives $10 - Refer up to 10 friends and earn up to $150 *To receive referral bonuses, you must have an active cash advance subscription tier at the time the reward is issued.

To change your bank account, go to the Profile section, click on Bank, then click on "Replace".

Your eligible cash advance amount depends on your bank account transaction history. To see your available cash advance: - Download the Vola app - Connect your bank account - Vola will review your account activity to determine the amount you qualify for

No. Vola does not charge late fees or penalties for missed payments. However, making payments on time or early for consecutive months can help increase the cash advance amount you're eligible to receive.